Project Manager – Calgary or Sherwood Park - $25–$34/hr

Position Summary

We are seeking an experienced and highly organized Project Manager to oversee the full lifecycle of audiovisual (AV) projects, from planning and execution through client handoff and post-installation support. The ideal candidate brings strong leadership, communication, and coordination skills, ensuring projects are delivered on time, on budget, and to Sapphire’s high standards of quality and client satisfaction.

Reporting to the Service Delivery Manager, the Project Manager works closely with the Site Leads, Design Technologists, Programmers, and Account Managers to drive alignment, resource coordination, and seamless delivery across teams. This role plays a key part in building client trust and enabling success across Sapphire’s installation and service delivery

operations.

Key Responsibilities

Project Planning and Coordination

● Lead the planning, coordination, and delivery of assigned projects from kickoff to closeout.

● Develop project schedules, task lists, and milestones within Odoo or approved project management tools.

● Coordinate with the Installation Manager, Service Delivery Manager, and internal teams to ensure resource alignment.

● Manage project documentation, including scope, schedules, and change requests.

Client Communication and Stakeholder Management

● Serve as the primary client contact for assigned projects, maintaining clear,

professional, and proactive communication.

● Conduct regular client updates, progress reviews, and handoff meetings.

● Address client concerns promptly and coordinate resolutions through the appropriate

internal channels.

● Ensure client expectations are clearly defined and met through consistent project

delivery.

Execution and Delivery

● Oversee day-to-day project progress and ensure adherence to Sapphire’s SOPs and quality standards.

● Coordinate tasks across cross-functional teams (Sales, Design, Programming, Field,

Procurement).

● Support field execution by ensuring all materials, documentation, and site conditions

are ready before deployment.

● Review system commissioning and ensure proper transition to Service.

Risk, Schedule, and Cost Control

● Monitor schedule performance and escalate potential delays or risks to the Service Delivery Manager as needed.

● Identify and mitigate potential issues affecting project quality, budget, or client

satisfaction.

● Manage scope changes through formal review and approval processes.

● Support financial visibility by maintaining accurate project tracking data within Odoo.

Quality and Handover

● Conduct project reviews and handoff meetings to ensure complete documentation and

client readiness.

● Verify installation quality, commissioning, and client sign-off prior to closeout.

● Collaborate with Services teams to ensure a smooth transition for post-installation support.

Collaboration and Continuous Improvement

● Partner with Sales Representatives, Site Leads, Field Supervisors, Programming, and

Design Technologists to maintain clear communication between teams.

● Participate in project debriefs to identify process improvements and recurring

challenges.

● Support consistency of workflows and templates across all projects.

Qualifications and Skills

● 3+ years of experience managing audiovisual (AV), construction, or IT integration

projects.

● Strong understanding of AV systems, installation practices, and integration workflows.

● Proven ability to manage multiple concurrent projects and priorities.

● Excellent communication, coordination, and client relationship skills.

● Experience using ERP, CRM, or project management tools (Odoo preferred).

● Strong leadership and problem-solving abilities in fast-paced environments.

● Familiarity with AVIXA, PMI, or ITIL methodologies is an asset.

Preferred Certifications:

● PMI PMP or CAPM (Project Management Professional / Certified Associate).

● AVIXA CTS, CTS-I, or CTS-D.

● Manufacturer certifications (Crestron, Q-SYS, Extron, Dante, etc.) are considered an asset.

Other Requirements:

● Valid Class 5 driver’s license.

● Willingness to travel to project sites as needed.

● Smartphone with data plan for occasional business use.

● CSA-approved 6–8” Green Triangle safety boots.

● Upon acceptance (costs reimbursed by Sapphire):

○ Three-year Driver’s Abstract

○ Name-based Criminal Record Check

Our Core Values:

Sapphire is looking for individuals who share our core values:

● Skilled - We set the standards by hiring and developing the best. All of our team

members are experts in their fields.

● Trustworthy - We deliver on our word. We value honesty over profits, building and maintaining trust with our team and partners.

● Responsive - We are intentionally accessible and quick in our responses.

● Passionate - No matter our role, we love what we do, and always work to provide the best results for our customers.

● All in - Whether it's staying late to finish the job, getting the design done in time, or

grabbing the plunger, our team is ready to do whatever it takes.

● Fun - Whether we're on the job site or in the office, we're all about enjoying the ride together.

Our team is the driving force behind our success. We care about our people and we're committed to setting you up for success.

You are Someone Who:

● Embodies our core values.

● Is a self starter who is energized by delivering exceptional results.

● Is able to work with a team of driven individuals.

● Cares about the quality of work they do.

How we will support you and your family

● Career growth opportunities and continuous learning.

● Comprehensive health benefits program with paid sick leave.

● RRSP matching.

● Company-provided tools and resources.

● Referral Bonus program.

● Milestone Program - Bonuses for years of service.

● Social events and team-building activities.

● Paid office closure during the Christmas holidays.

If you are an organized and results-driven professional with a passion for audiovisual technology and a proven ability to deliver projects that exceed expectations, we encourage you to apply.

Apply Now