Project & Service Coordinator - $55,000 - $65,000

Position Summary 

We are seeking a Project & Service Coordinator to support the planning and execution of audiovisual (AV) projects, with responsibilities spanning both installation delivery and service client support. 

This role is ideal for someone with construction coordination or scheduling experience who is comfortable with technology, even if not an AV specialist. Working closely with our Project Managers, Sales team, Service team, and Site Leads, you will focus on scheduling, logistics, client communication, and coordination, helping ensure a smooth client experience from kickoffthrough handover and into ongoing service. 

Key Responsibilities 

Support Project Delivery 

● Assist with managing project lifecycles from kickoffthrough handover. 

● Build and update schedules that account for travel, site access, and logistics. 

● Track deliverables and flag potential issues for escalation. 

Coordinate Service Support 

● Work with the Service team to schedule technicians for client requests and SLA commitments. 

● Ensure handover from projects to service is smooth and well-documented. 

● Support client responsiveness by tracking and following up on open issues. 

Work with Clients 

● Act as a day-to-day contact for clients on scheduling and coordination. 

● Provide timely updates and progress reports. 

● Escalate scope or budget concerns to senior team members. 

Plan and Coordinate Teams 

● Schedule and coordinate technicians, subcontractors, and site leads in alignment with Project Managers. 

● Adjust resources across multiple sites and service calls as priorities shift. 

● Ensure safety requirements and company standards are factored into planning. 

Assist with Risk and Issue Tracking 

● Identify scheduling or logistical risks early and bring them forward with recommendations. 

● Escalate technical issues to AV specialists to minimize client impact. 

● Support compliance with construction safety regulations and COR standards. 

Help Ensure Quality 

● Participate in site walk-throughs and reviews with senior staff. 

● Document client feedback and track action items to closure. 

Qualifications and Skills 

● 2–4 years of experience in project coordination, service coordination, or construction support. 

● Strong background in construction environments (commercial, institutional, or specialty trades). 

● Comfortable with technology; AV experience is an asset but not required. 

● Strong organizational and time management skills, with the ability to balance logistics across multiple projects and service requests. 

● Clear and professional communication skills, with client-facing experience. 

● Competence with scheduling or project management tools. 

● Valid Class 5 driver’s license and willingness/flexibility to travel as required. 

Preferred Certifications 

● ITIL Foundations or CAPM 

● AVIXA CTS (Certified Technology Specialist) 

Other Requirements 

● Driver’s Abstract (3 years) – reimbursed by Sapphire. 

● Name-based Criminal Record Check – reimbursed by Sapphire. 

● Smartphone with data plan – for occasional business use. 

● CSA-approved Green Triangle Safety Boots (6–8”) – required for site access. 

● Valid Class 5 Driver’s License – Alberta or equivalent. 

Our Core Values: 

Sapphire is looking for individuals who share our core values: 

● Skilled: We're not just good; we're experts. Everyone here brings their A-game to make sure our work at Sapphire is top-shelf. 

● Trustworthy: We do what we say we will do. We value honesty over profits and strive to maintain trust with our team and clients. 

● Responsive: We make quick decisions and stay engaged with our clients and teammates, keeping things moving forward. 

● Passionate: We're not just here to do the job; we're here to crush it with enthusiasm and commitment, making every task our best. 

● All In: Whether it's staying late to finish the job, getting the quote out in time, or grabbing the plunger, our team will do whatever it takes. 

● Fun: We're like family, and family means fun. Whether we're on the job or in the office, we're all about enjoying the ride together at Sapphire. 

Our team is the driving force behind our success. We care about our people and we're committed to setting you up for success. 

What We Offer 

● Comprehensive health benefits and paid sick leave. 

● RRSP matching. 

● Company-provided tools and resources. 

● Referral bonus program. 

● Service milestone bonuses. 

● Social and team-building activities. 

● Paid office closure during Christmas. 

● Professional development opportunities, including support for certifications. 

How to Apply 

Please fill out this Monday.com form